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Frequently Asked Questions

  1. How do I get started?
  2. What is a product group?
  3. I don't see any groups available under the optional Group field when I add a product, why?
  4. Why don't I see any categories in the Select Category field when I add a product?
  5. Can my products be displayed without pictures except in the product description page?
  6. How do I find and edit a product that I have previously entered?
  7. What is Deactivating and Reactivating a product?
  8. How do I check for new orders or look up previously completed orders?
  9. How do I post shipping information on my web site to allow my customers to track their orders?
  10. How do I buy a domain name and specify my DNS to be the AAcart DNS servers?
  11. Can I switch my payment plan to a better payment plan?


The Answers

  1. How do I get started?

    The first step to building your web site is to login and click on the "Setup Wizard" link on the top left of the web interface. The Setup Wizard will take you through a few simple steps for setting up your website. It will ask for your choice of website type, website layout, merchant info, tax and shipping calculations, etc. After you are done with the Setup Wizard, click on the "Products Category" link on the top window to setup any product category you may have. Then, you can add products to your store by clicking on the "Products" link. Now, go to your website and check out your new web store.


  2. What is a product Group?

    A product group is a number of products that are associated under a group heading. It is intended to allow you to showcase certain products under group headings such as "Best Seller", "Coming Soon", etc. Associating a product with a group will cause the product to appear under the group heading on your web site. You can specify up to four product headings in the Merchant Info section. Products can be associated with any of the groups in the Add or Edit product links.


  3. I don't see any groups available under the optional Group field when I add a product, why?

    The group headings must be specified in the last page of the Setup Wizard before they can be chosen from the product Group field.


  4. Why don't I see any categories in the Select Category field when I add a product?

    The categories must be specified in the Product Category section before they can be chosen from the product Select Category field.


  5. Can my products be displayed without pictures except in the product description page?

    Yes, just leave the Small Image field blank when you enter a product.


  6. How do I find and edit a product that I have previously entered?

    If you click on the Products link in the top window, you will see a number of links displayed in the left window that would allow you to edit products(ordered by name, stock, or PN). Clicking on one of the links will result in a list of sorted products. Finding a product is a matter of browsing through the sorted list. You can also make use of the browser's "Find" function to locate a particular key word.


  7. What is Deactivating and Reactivating a product?

    To Deactivate a product means to temporarily remove the product from you web site. Reactivating it will put it back on the web site. This feature is useful for temporarily removing out of stock products on the web site in such a way that the product information won't have to be re-entered when the product is back in stock.


  8. How do I check for new orders or look up previously completed orders?

    To check for new orders, click on the Orders link in the top window. Then click on the View & Print New and Unfilled Invoice link in the left window to display all new orders. If there are new orders, the invoice number of each new order will be displayed. Clicking on a invoice number will result in the invoice to be displayed in the center window. This function will only display orders that have not been fulfilled(not all shipped). To view invoice which has been fulfilled, use the Look Up by Invoice Date function located right below the View & Print New and Unfilled Invoice link.


  9. How do I post shipping information on my web site to allow my customers to track their orders?

    Click on the Shipment link in the top window. Then click on the Ship New and Unfilled Orders link in the left window. That should display a list of orders that still have un-shipped items. Clicking on an invoice number will allow you to enter one package shipped for that invoice. First, enter the tracking number in the tracking number field. This number will allow the customer to track the package on your carrier's web site. Be sure to also choose the carrier in the pulldown menu to the right of the tracking number field. Below these fields is a table displaying all products ordered along with the quantity ordered and the quantity already shipped. Enter the quantity of products in the package then click on the submit button.


  10. How do I buy a domain name and specify my DNS to be the AAcart DNS servers?

    If you don't have a domain name yet, we recommand that you get a domain name from www.cheap-domainregistration.com since they offer the best price($8.75 per domain) and online management service. If you are getting a new domain name, you will be asked to provide two DNS servers. You should use the following DNS servers: ns3.shoppingnets.com (ip: 208.57.90.139), ns4.shoppingnets.com (ip: 64.81.233.39). If you already have a domain name, you will have to change your DNS servers to the DNS servers just mentioned. For example if you have a domain name with a domain registrar that provides online management service you can go to their web site and logon to manage your domain. Click on the "Modify DNS" link to change your DNS servers. Delete the existing DNS server entries and input ns3.shoppingnets.com and ns4.shoppingnets.com. Some domain registrar does not offer online management of domains. In those cases, you will have to contact your domain name registrar and ask them to change your DNS servers to ns3.shoppingnets.com and ns4.shoppingnets.com. If you have problems changing your DNS servers, do not hesitate to contact us at support@aacart.com.


  11. Can I switch my payment plan to a better payment plan?

    Yes, however you will also have to pay the setup fee of the new plan you choose.










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